At Ferguson RV World we have a long history of outstanding customer satisfaction and honest, family-style service. Our staff have all been here for years and love RVing and the RV lifestyle. If you are looking to buy a new or used RV the dealership you purchase from is extremely important; they will be your main point of service and repair in your years of ownership. Read about some of our customers experiences and get to know us a little better.
If you have recently purchased an RV from Ferguson RV World, or had your trailer serviced by our technicians fill out the form and tell us how we did...
PAT FOX- ST THOMAS ON
Everyone treated us well. Don has a class act in his dealership.
Pat and Terry
Brian McGrath- St. Thomas ON
September 8th, 2015
I wanted to thank you for selling us on the emergency roadside service provided by Coachnet. We have always been members of CAA and, in fairness, we have always received top notch service from them. Your main selling point was that to get a contract from CAA that included two drivers and all vehicles, including our travel trailer, was significantly more expensive than Coachnet. Still, having never heard of Coachnet, we were hesitant. So, as our big trip to Newfoundland in August drew closer, we did investigate the costs associated with emergency assistance that included our travel trailer and two drivers from CAA and it was well over $200. So, we signed up with you and Coachnet for $139.00 plus tax.
We were only into the 4th day of our planned 25 day trip when the alternator on the truck gave out, on Sunday, just outside of Frederickton, New Brunswick.
We immediately contacted Coachnet and, through a series of back and forth phone calls, we had a flatbed truck on site within 90 minutes (they apologized that it wasn't within the targeted 60 minutes). Our pleasant young driver was able to put the truck on the flatbed, and hook the trailer to a hitch on the back of his truck, making it a single trip for both vehicles!
We were ecstatic, because in the meantime, I had contacted a nearby Canadian Tire, whose Service Center is closed on Sunday's, only to be informed that a service technician was in the shop working on his personal vehicle, and was willing to wait and clock in to effect the repair to our truck if we arrived within the hour. We were there in 20 minutes!
Instead of staying overnight and getting back on the road, perhaps, at 4pm Monday, we were on our way to Sydney, Nova Scotia 4pm Sunday. While we had some other "adventures", we thoroughly enjoyed the rest of holiday, confident that any possible emergency roadside assistance needs would be in good hands.
Thanks Ferguson RV and Coachnet (and Canadian Tire, Oromocto, NB).
Brian and Liz McGrath
St. Thomas, Ontario.
Anonymous N/A- N/A ON
You all helped make my dreams come true.
As a divorced woman of two children, I was looking to start a fresh new life. I first met a wonderful man. Then after a lot of thought, a travel trailer was my second pursuit in my life voyage. I never thought I could ever afford a new trailer, but I thought it wouldn’t hurt to look around and ask. I researched a lot of places. Ferguson RV World always came to the top of the list. Mark and I nervously walked through the door of Ferguson’s with no hopes or expectations, we talked and met all the staff. They were all very helpful and answered all our questions no matter how stupid we probably sounded, as first time buyers. We then walked out the door, confident that we were ready to purchase a new trailer. I went back the next day, myself, and sat down with Peter and Scott, and told them that of the huge selection of RV’s available a brand new Starcraft Homestead 27 foot travel trailer was our choice. I nervously waited, and then it happened. You really don’t know how much I appreciated hearing those words...
Phil and Mary-Ann- N/A ON
Here is my testimonial to my favorite RV dealer, the Ferguson gang.
We just wanted to let others know how impressed we were with Ferguson’s RV World. We had been searching for a while and were very
put off with the lack of response from other dealers. At Ferguson’s, our questions were answered quickly, and there were fast replies to our emails.
It was a quick trade, not much money involved; and yet we were treated as if we had bought a $100K RV. A 500 mile drive was definitely worthwhile and
we are recommending you to all our friends. Thank-you again.
Sherry Archer- Mossley ON
Today I could not be happier. We camp and travel at least 15 times a year. So far we travel as far as Michigan, to New York, to Barrie. We pack, hook the truck on, and go, it’s that easy with this trailer. It’s a home on wheels. The dogs love it too. Now my new trailer is the gathering place at the dog shows we attend. When I get up Sunday morning and have a nice hot shower in my trailer, other people ask, but I tell them if you would call Ferguson’s RV World, you to could own a new RV, and have your own shower.
Thank you Ferguson‘s RV World in St. Thomas for helping me make my lifelong dream come true.
Whenever we are in St. Thomas we always have to stop by and say hi. (We always have to crank the gang all up in stitches before we leave, you know Mark) Thank you to all our friends at Ferguson RV World
Brian Cox- Toronto ON
I'm sure that we can dig up some photos and I have been meaning to write you guys a letter to let you know how happy we have been with the purchase of our 2005 Fleetwood Valor trailer. We had an excellent summer of camping (2006).
From the very first time we set foot on your lot we felt extremely comfortable; something that we never felt at any of the other dealers that we had visited before. Peter took time to show us around without pressuring us at all. He asked what we were looking for and took us right to the trailer we now own. We bought our trailer that day!
What I liked best was that Peter actually let me set it up right there. Having no experience, I was nervous about set up and thought that there was a lot of work involved. When I set it up I realized it was a snap.
When we talked to you (Scott) we were still feeling comfortable. You are extremely knowledgeable and that made us feel comfortable and good about our choice. I wasn't sitting there thinking "what am I signing here". We felt very good about our decision and still feel that way.
Mr. Ferguson even leant us a trailer emulator to ensure that our wiring was functioning properly before we came to pick up the trailer.
Grant was excellent when he did our trailer demo at the shop. He knew that trailer like the back of his hand. He showed me (a complete novice) a lot of helpful tips and tricks.
Dave has been great in parts. He met us near the 401 with our screen room for our trailer. That is going beyond expectations! Thanks to Dave we made it to our campsite on time and with our screen room.
Meagan (in the service dept) has been great to deal with also. She is very knowledgeable and well organized. It is nice to know there will be someone friendly to deal with if you ever require service.
The Fleetwood trailer itself has been excellent. The quality is outstanding. We always get a number of compliments on how nice of a unit it is. We couldn't be more pleased with it.
Thank you Ferguson RV World for making our RV'ing experiences wonderful.